Refund policy

At Snout & Soul we want you to be happy with your purchase. If you are not completely satisfied we are here to help. 

1. Returns

We accept returns within [14] days of the delivery date.

To qualify for a return, items must:

  • Be unused, unworn, and in their original condition
  • Include all original packaging, tags, and accessories
  • Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded unless faulty:

  • Gift cards
  • Downloadable or digital products
  • Personalised or custom-made products
  • Perishable goods
  • Hygiene-sensitive items such as underwear, swimwear, or earrings (if applicable)
  • Sale or clearance items (optional)

3. How to Request a Return

To request a return, please contact us before sending any item back.

Contact details:

  • Email: SnoutAnSoul@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Photos if the item is damaged or faulty

Once your request is approved, we will provide return instructions.

4. Return Shipping

[Choose the option that applies to your business:]

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked postal service, as we are not responsible for returns lost in transit.

5. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours  of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review the issue and arrange a replacement, refund, or exchange where appropriate.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved:

  • Refunds will be issued to your original payment method
  • Processing may take [5–10] business days depending on your bank or payment provider

Refunds may be reduced if the item shows signs of use or damage not caused by us.

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect
  • Different size/colour requests (optional)

To arrange an exchange, contact us at SnoutAnSoul@gmail.com

8. Order Cancellations

Orders may be cancelled within [X hours] of purchase provided the order has not already been processed or dispatched.

9. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 for customers in the United Kingdom.

10. Contact Us

If you have any questions about this policy, please contact:

Snout & Soul
Email: [SnoutAnSoul@gmail.com]