Shipping policy

Thank you for shopping with Snout&Soul. This Shipping Policy explains how we process, ship, and deliver orders placed through our store powered by Shopify.

1. Order Processing

Orders are typically processed within [1–3] business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, processing times may be slightly delayed.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated delivery times:

  • UK Standard Shipping: [2–5 business days]
  • UK Express Shipping: [1–2 business days]
  • International Shipping: [5–15 business days]

Delivery times are estimates only and are not guaranteed.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Please allow up to 24 hours for tracking updates to appear.

4. International Shipping

We may ship internationally to selected countries.

Customers are responsible for:

  • Import duties
  • Customs fees
  • Local taxes
  • Any additional charges imposed by their country

We are not responsible for delays caused by customs clearance procedures.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses provided by customers.

If you notice an error, contact us immediately at SnoutAnSoul@gmail.com

6. Lost, Delayed, or Stolen Packages

We are not liable for delays caused by couriers, weather conditions, customs, or other factors outside our control.

If your package is lost or significantly delayed, please contact us and we will do our best to assist.

If tracking shows a package as delivered, we are not responsible for stolen packages.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours  of delivery with:

  • Your order number
  • Photos of the damaged packaging and item
  • A description of the issue

We will review the matter and arrange a replacement or refund where appropriate.

8. Shipping Restrictions

We reserve the right to refuse or cancel orders where shipping is unavailable, restricted, or prohibited by law.

9. Contact Us

If you have any questions about shipping, please contact:

Snout&Soul
Email: SnoutAnSoul@gmail.com